Frequently Asked Questions About EMUAID®

What is in EMUAID® First Aid Ointment?

EMUAID® First Aid Ointment is made from the highest quality natural healing ingredients available without a prescription. Our formula is made from a complex blend of concentrated medical grade ingredients, including: 10x, 20x, 30x HPUS Argentum Metallicum (Colloidal Silver – active ingredient), Emu Oil, Bacillus Ferment, L-Lysine HCL, Tea Tree Oil, Phytosphingosine, and Ceramide 3. Our active ingredient contributes broad spectrum healing properties in our unique formula. EMUAID® First Aid Ointment does not contain chemicals, artificial preservatives, lanolin, alcohol, parabens, steroids, petrochemicals, or fragrance.

What is the difference between Regular Strength EMUAID® First Aid Ointment and EmuaidMAX® First Aid Ointment?

EmuaidMAX® provides Maximum Strength rapid relief for people suffering from the most resistant difficult-to-treat skin conditions. It contains 2x more Bacillus Ferment, 10x more Tea Tree Oil and 50x more Vitamin E* than our Regular Strength First Aid Ointment. Our Maximum Strength First Aid Ointment works more quickly and intensively to treat the most stubborn skin problems but is still safe enough to use on the entire family. For most skin conditions it is best to begin by applying a very thin layer of EmuaidMAX® to the affected area 3-4 times per day. To experience the best results, please remember to reapply EmuaidMAX® to the affected area regularly.

*cosmetic ingredients

Are EMUAID® products available in drugstores?

No. Our original formula was initially used as a medical grade skincare ointment for severe burns. Our unique, reformulated compounds are available to you over-the-counter directly from our laboratory so that we can ensure the strictest quality controls over our final product.

Is it safe to buy EMUAID® products from third party sellers on the internet such as Amazon and Ebay?

Unfortunately no. There are several dishonest individuals who may be selling products online that are counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. This means if you buy our products from sellers on Amazon, Ebay or other discounted websites, we cannot guarantee that it is an authentic EMUAID® product that will perform as tested. We cannot honor our manufacturer’s 30-day money back guarantee on products purchased from these sites.

How does EMUAID® First Aid Ointment work?

EMUAID® First Aid Ointment is a natural medicine that works with your skin’s own systemic regenerative mechanisms to heal a variety of acute skin conditions. As a topical ointment, EMUAID® First Aid Ointment is non-invasive, safe to use anywhere on the body, and works as an anti-bacterial and anti-fungal salve. EMUAID® First Aid Ointment is safe and effective for all ages and relief is often immediate. Most users notice a difference in their skin condition, however advanced, within 24 hours.

What conditions does EMUAID® First Aid Ointment treat?

EMUAID® First Aid Ointment is an incredibly versatile homeopathic medicine that was originally designed to treat severe burns. It is proven effective at reducing pain, infection and inflammation for a number of difficult to treat skin conditions. As an anti-bacterial and anti-fungal salve, EMUAID® First Aid Ointment targets dangerous pathogens and microbes. As a First Aid Ointment, EMUAID® relieves symptoms due to minor wounds and burns, bruises, ulcerations, sunburn, razor burn, scrapes, rashes, blisters, bug bites and skin eruptions from acne, eczema or minor infection. Customers have also reported relief from symptoms related to: Hidradenitis Suppurtiva, Hemorrhoids, Cellulitis, Poison Ivy, Oak and Sumac, Bedsores, Diaper Rash, Neuropathy, etc.

Has EMUAID® First Aid Ointment been clinically tested?

EMUAID® First Aid Ointment is proven to have 99% efficacy approval rating. EMUAID® First Aid Ointment is recommended both by physicians and customers worldwide. Additionally, EMUAID® First Aid Ointment is non-steroidal, has NO reported side effects, and does not conflict with other medications.

Is EMUAID® First Aid Ointment safe for children?

Yes. Despite being a powerful and rapid healing compound, EMUAID® First Aid Ointment is safe for use anywhere on the body by any age group, including infants. EMUAID® First Aid Ointment is a natural, soothing, and effective ointment for a number of itchy and painful skin conditions that affect children, such as eczema, diaper rash and poison ivy.

What are customers saying about EMUAID® First Aid Ointment?

We pride ourselves on the highest customer satisfaction, and we love hearing back from our customers because we discover new and incredible uses for EMUAID® First Aid Ointment. To find out more about what our customers are saying, check out their reviews available under the ‘Customer Reviews’ page on our website, or visit and leave us a post.

How quickly does EMUAID® First Aid Ointment work?

EMUAID® First Aid Ointment is safe and effective, created to provide rapid relief for a wide variety of painful, uncomfortable and unsightly skin conditions with a simple topical application. In some cases, customers have reported feeling relief as soon as their initial application (within minutes!). For other conditions, customers report noticeable healing within days. We offer a 24-hour results guarantee because we know EMUAID® First Aid Ointment works immediately in most cases, and it often helps heal conditions that have been untreatable even with prescription pharmaceutical medications.

What kind of precautions should I take when using EMUAID® First Aid Ointment?

EMUAID® First Aid Ointment is a safe, easy-to-use, non-invasive topical ointment for a variety of serious and painful skin conditions. We use only the highest quality, natural healing ingredients in our product, so that we are able to provide you with a formula that works every time. Although there have been no reported side effects from using EMUAID® First Aid Ointment we still offer the following precautionary recommendations:

  • As with any Over the Counter (OTC) medication, if your condition persists or becomes more severe, contact a medical professional immediately.
  • Do not ingest EMUAID® First Aid Ointment.
  • Although EMUAID® First Aid Ointment is safe for use on children, please make sure it is used under proper supervision.
  • EMUAID® First Aid Ointment is not a substitute for professional health care. If you have a serious skin disease or condition, or suspect one, always seek immediate medical assistance from a qualified practitioner.

What is the most effective way to apply EMUAID® First Aid Ointment?

For most skin conditions it is best to begin by applying a very thin layer of EMUAID® First Aid Ointment to the affected area 3-4 times per day. To experience the best results, please remember to reapply EMUAID® First Aid Ointment to the affected area regularly.

For highly contagious conditions, we recommend applying EMUAID® First Aid Ointment using a separate sterile cotton swab for each lesion and discarding the swab after each application to prevent spreading symptoms.

How long does a two ounce jar of EMUAID® First Aid Ointment last?

Depending on the skin condition, frequency of application and the amount of surface area covered, a two ounce jar of EMUAID® First Aid Ointment generally lasts approximately 1 to 2 months. EMUAID® First Aid Ointment can be stored at room temperature for up to 2 years.

Is EMUAID® First Aid Ointment FDA approved?

EMUAID® First Aid Ointment is a Homeopathic Drug and is regulated by the FDA. It is manufactured in a FDA-registered Over-the-Counter Drug, Homeopathic Medicine and Medical Device facility. We adhere to the strictest safety and quality standards to ensure that our products are safe for use by the entire family.

Is EMUAID® First Aid Ointment safe for people with sensitive skin?

Yes. EMUAID® First Aid Ointment is safe for people with sensitive skin. However, those who are allergic to tea tree oil should not use EMUAID® First Aid Ointment or EmuaidMAX® First Aid Ointment.

What is homeopathy?

Homeopathy is a recognized system of medicine by the FDA, it is the 2nd largest system of medicine in the world today. Homeopathy is a system of medical therapy that uses very small doses of medicines, or remedies. These remedies are prepared from substances found in nature. The word “homeopathic” is derived from the Greek words homeos meaning “similar” and pathos meaning “disease” or “suffering.” Thus, homeopathy means “to treat with a remedy that produces an effect similar to the disease or suffering.”


The living friendly bacteria in First Defense® Probiotic Supplement are comprised of our unique blend containing Lactobacillus acidophilus, Bifidobacterium bifidum and Enterococcus faecium. We custom blended these super strains for their collective ability to guard against gas and bloating, to improve overall digestion, to maintain regularity and to support whole body health. Unlike other probiotics, each capsule of First Defense® Probiotic Supplement contains 15 billion live organisms at time of manufacture guaranteeing that you are sufficiently repopulating your healthy bacteria daily.

What are the benefits of Probiotics?

New evidence suggests that probiotics may help*:

  • Treat diarrhea, especially following treatment with certain antibiotics
  • Prevent and treat vaginal yeast infections and urinary tract infections
  • Treat irritable bowel syndrome
  • Reduce bladder cancer recurrence
  • Speed healing of certain intestinal infections
  • Prevent and treat eczema in children
  • Prevent or reduce the severity of colds and flu

*These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease.

Can FIRST DEFENSE® improve my health?

Since 70% of your body’s entire immune system is in your digestive tract, it’s understandable that optimal health starts in the core. So when the bad bacteria in your body proliferate (from diet, travel, stress and certain medications), your digestion and immune system are vulnerable.

Does FIRST DEFENSE® require refrigeration?

For optimum efficacy, we recommend refrigerating FIRST DEFENSE® to preserve potency.

How often should I take FIRST DEFENSE®?

Take one (1) capsule daily with food.

Can children take FIRST DEFENSE®?

Yes! FIRST DEFENSE® is safe and ideal for children and their developing immune systems.

FIRST DEFENSE® helps support children’s natural defense systems and reduce digestive upset. And during and after antibiotics usage, it can help maintain healthy bacterial balance.

Is it Safe to Consume Alcohol while Taking First Defense®?

It is safe to moderately consume alcohol while taking the First Defense® Probiotic Supplement. However, excessive alcohol consumption may reduce the efficacy of the probiotics as alcohol is linked to increased inflammation.

How does EMUAID® First Aid Ointment work with First Defense®?

Our probiotic blend is designed to repopulate three crucial strains of friendly micro-flora in the gut. This essential beneficial bacteria balance supports your immune system to fend off inflammation and infection internally while our First Aid Ointment reduces pain, infection and inflammation externally.

Can First Defense® be taken with other supplements and medications?

First Defense® is proven to be safe and effective. It has no known drug interactions and safely coincides with consumption of other supplements and medications, including antibiotics. However, as with all supplements, we suggest you discuss the use of First Defense® with your health care professional.

What is FIRST DEFENSE Complete?

First Defense Complete is a convenient, stress-free membership that delivers our essential immune support supplement to your door every month combined with monthly savings of 33% AND free shipping. FIRST DEFENSE Complete subscribers automatically receive a 30-day supply of FIRST DEFENSE®, every month and are charged the reduced price of $19.95/month. Subscriptions may be changed or canceled anytime by calling 800-881-3900.

How do I apply the Overnight Acne Treatment?

Do not shake. Cleanse the skin thoroughly before applying medication. Dip a clean cotton swab into sediment at the bottom of the bottle and apply directly to blemishes and blackheads.

Does the Overnight Acne Treatment work on cystic acne and rosacea?

Yes, this product exfoliates pore-blocking debris while a special combination of natural ingredients penetrates pores and fights infection.

What types of payment do you accept?

We currently accept Visa, Mastercard, American Express, Discover and PayPal payments directly from our website,, or by contacting us by telephone, at 1-800-881-3900.

Do you accept health insurance?

Fortunately, we are able to offer our unique formula as an over the counter medical grade healing cream without prescription or restriction. However, because of this, we are unable to accept health insurance as a form of payment.

Do you accept COD?

No, we do not accept cash on delivery as a form of payment.

Do you accept personal checks?

We do accept personal checks, but caution against using them as they can take up to 10 business days to clear. We recommend instead that you use a money order if you are considering this form of payment.

Where do I send my money order or certified bank check?

Please send all money orders and certified bank checks to Speer Laboratories at the address below, with a clearly indicated product shipping address. Your money order or certified bank check in USD should also include shipping & handling. Please contact us for total amounts before sending your check.

SPEER Laboratories
5821 N. Andrews Way
Ft Lauderdale, FL 33309

How are EMUAID® orders shipped?

In order to provide you with the most cost effective and reliable shipping service, all EMUAID® orders are shipped to addresses in the United States via USPS. International orders are shipped by one of our international shipping partners.

How long will my order take to arrive?

  • Most credit and debit card orders placed by 2 PM Eastern Time are shipped on the same business day. Mail or Fax orders are shipped once payment is received.
  • Expedited orders placed by 2 PM Eastern will ship on the SAME BUSINESS DAY. We try to ship all orders within 24 business hours.
  • We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

In the United States, USPS guarantees shipment for most deliveries between 3-5 business days from the date of shipment. International shipments can take anywhere from 10-28 business days depending on the country. For international shipments, SPEER Laboratories will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

SPEER Laboratories will not be held liable for any customs duties or taxes that arise from your local customs office. SPEER Laboratories will also not be held responsible for any additional fee the local carrier in your country may charge.

How can I track my order?

If you would like to track your shipment, please send us an email at, with “Tracking Information” in the subject line. We will send you tracking data for your shipment usually within 3 hours.

How are EMUAID® products packaged for shipment?

We take every effort to protect your privacy by ensuring that each shipment goes out in a discreet, plain white package.

Shipping during warmer weather and Melting point of EMUAID® products packaged for shipment?

Because of the specific melting point of our ointments, the product may melt if shipped during warm weather. If melting at any time occurs, simply place the product in a cool place and it will solidify. The melting will not affect the quality of EMUAID First Aid Ointment. Since melting is a natural reaction to heat, these products may melt in transit as they sit in a hot mail truck, hot mailbox or hot front porch. The quality and healing properties of our ointments are not affected by the melting process. If melting occurs, place the jar into the refrigerator until it hardens.

I would like to place an international order. Will I have any import or customs issues with EMUAID®?

Shipping EMUAID® internationally will not present any potential customs or import issues. We cannot be held responsible for any customs fees for your country. Because of the additional travel, we do ask that you provide for up to 10-28 business days for your order to arrive.

Does EMUAID® offer a product guarantee?

Yes, EMUAID® offers an incredible product guarantee. Because of our product’s unprecedented medical grade healing abilities, we are able to guarantee that you will find a noticeable difference in your skin’s condition within the first 24 hours of use! In some cases, relief is noticeable immediately. However, if you are in any way dissatisfied with our product or its results we’ll refund your initial purchase within 30 days.

What is your return policy?

Return Policy
We are confident you will be satisfied with our product.
However, if you are in any way dissatisfied with our product or its results, you may return your initial purchase only for a refund within 30 days of that initial purchase. Our Satisfaction Guarantee is designed for a single user for 30 days use of product.

Inside of the return package, please clearly write your name, address and a good contact phone number and include all items you are requesting a refund for.

    Send your return package to:

  • Attn: Returns
  • 5821 N. Andrews Way
  • Ft Lauderdale, FL 33309

Returns will be processed and we will refund your original purchase cost (excluding shipping and handling) within 5 business days of return package receipt. Refunds will be issued in the same form as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check for payment.

Products purchased from other retailers or websites are subject to their return policy.

Have a question we didn’t answer? Visit us at and send us a message! For additional questions or concerns please free to send an email to or contact us by telephone at 1-800-881-3900.