EMUAID® Exchange and Refund Policy

Can I get a refund if I am not satisfied with the product?

Try EMUAID® products risk-free! Your initial purchase is backed by a 30 Day Money-Back Guarantee. That means, If you're not satisfied with your order for any reason, just let us know within 30 days of receiving your initial purchase, and we'll give you back your money. No questions asked!

Refunds are issued in the same form as the original purchase payment method and exclude shipping and handling fees. If this payment method is closed for any reason, please reach out to your financial institution used for the original form of payment as they will issue a check. Our guarantee is only applicable to your first purchase made on our website and does not include 16oz sizes.

For additional questions, do not hesitate to email returns@emuaid.com, or message us on our Facebook Page to chat with a Live Agent weekdays from 8:30AM to 11PM (US Eastern Time).

*16oz Emuaid® and EmuaidMAX® First Aid Ointments are excluded. We encourage you to try a smaller size before purchasing a 16oz. ointment as refunds will not be authorized for the 16oz sizes.

Can I exchange products if I am not satisfied with EMUAID® products?

We apologize, but we’re unable to process exchanges at this present moment. Please make a new purchase for the correct product you desire, and you may return your initial product if it is within the 30-Day Guarantee from the date of receiving the products.

*DISCLAIMER: The statements on this website have not been evaluated by the Food and Drug Administration. The products found within are not intended to diagnose, treat, cure or prevent diseases. Nothing on this website is intended to diagnose, treat or cure any physical or medical conditions. Results may vary.

Homeopathic claims are not backed by scientific evidence – they are based only on theories of homeopathy from the 1700s that are not accepted by most modern medical experts.

Testimonials appearing on this site are received via electronic feedback through verified customers. They are individual experiences, reflecting real life experiences of those who have used our products in some way or other. However, they are individual results and results do vary. We do not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products.

The testimonials displayed are given verbatim directly from verified customers and are not edited or censored in any way.

SPEER Laboratories. is not responsible for any of the opinions or comments posted to our site. It is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To prevent against abuse, all testimonials appear after they have been reviewed by management of SPEER Laboratories. SPEER Laboratories. does not share the opinions, views or commentary of any testimonials on this site, and are strictly the views of the reviewer.